Who I Am

I am Neil Lawson. I provide leadership coaching and related services through www.neillawsoncoaching.com. I am the data controller and data protection officer for all personal data I handle.

What Personal Data I Collect

Depending on how you interact with my website, I may collect and process:

• Name
• Email address
• Postal address
• Payment details (processed securely via Stripe)
• IP address
• Any information you choose to share in contact forms or comments

How I Use Your Personal Information

I only use your personal information to:

• Create and manage accounts for courses and services you have requested
• Provide the services you have requested
• Send you updates or marketing emails, if you have given your consent
• Improve website security, performance, and user experience

I process personal data under the lawful bases of consent and legitimate interests, depending on the specific context.

Cookies

My website uses cookies to store your preferences, enable secure payments, and collect anonymised tracking data (for example, through Google Analytics). You can manage cookie settings in your browser. Non-essential cookies, like Google Analytics, are only used with your explicit consent through the cookie banner. Consult the Help section of your browser or take a look at the ‘About Cookies’ website which offers guidance for all modern browsers.

Media

If you upload images (such as a profile picture) to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract this data if it is present.

Embedded Content from Other Websites

Articles on this website may include embedded content, such as videos, images, or articles. Embedded content from other websites behaves in the same way as if you visited those websites directly. These websites may collect data about you and monitor your interaction with that content.

Sharing Your Data

I do not sell, share, or disclose your information to third parties except as needed to process services you have requested. For example, online payments are processed using the Stripe payment system. I do not record or store any payment card details on my website.

International Data Transfers

Your data may be transferred to and stored by third-party service providers outside the UK and Europe. Where this happens, I rely on appropriate safeguards such as standard contractual clauses to protect your data.

How Long I Keep Your Data

• Comments and their metadata are retained indefinitely to help recognise and approve follow-up comments.
• User accounts remain active so you can access purchased materials until you choose to remove or delete your account.
• If you have consented to receive marketing emails, I will keep your details until you withdraw that consent.

Your Rights

You have the right to:

• Access the personal data I hold about you
• Ask for corrections if it is inaccurate or incomplete
• Request that your data be erased (except for any data I must keep for legal or security purposes)
• Withdraw your consent for processing at any time
• Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe I have not handled your data properly

Contact and Feedback

If you have any concerns or suggestions about how I collect or use your personal information, please let me know. I take any complaints seriously and will respond promptly.